CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
The Huntington National Bank complaints
Consumers filed 4,026 complaints about HUNTINGTON NATIONAL BANK, THE with the Consumer Financial Protection Bureau over the past three years, 2,004 of them in the last 12 months. The most common product was "Checking or savings account" (61%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 37.4% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
4,026
Per $1B deposits
17.7median 8.5
Timely response
100.0%
Closed with relief
37.4%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See The Huntington National Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
2,461
61.1%
Credit reporting or other personal consumer reports
463
11.5%
Mortgage
263
6.5%
Vehicle loan or lease
249
6.2%
Money transfer, virtual currency, or money service
210
5.2%
Credit card
157
3.9%
Debt collection
146
3.6%
Payday loan, title loan, personal loan, or advance loan
68
1.7%
Debt or credit management
5
0.1%
Prepaid card
4
0.1%
Top issues
Issue
Complaints
Share
Managing an account
1,450
36.0%
Closing an account
374
9.3%
Problem with a lender or other company charging your account
276
6.9%
Incorrect information on your report
255
6.3%
Opening an account
193
4.8%
Improper use of your report
168
4.2%
Trouble during payment process
148
3.7%
Problem caused by your funds being low
146
3.6%
Fraud or scam
98
2.4%
Problem with a company's investigation into an existing problem
94
2.3%
Managing the loan or lease
86
2.1%
Problems at the end of the loan or lease
69
1.7%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
2,494
61.9%
Closed with monetary relief
794
19.7%
Closed with non-monetary relief
698
17.3%
In progress
40
1.0%
Top states
State
Complaints
Share
OH
1,083
26.9%
MI
790
19.6%
IL
489
12.1%
MN
202
5.0%
PA
195
4.8%
TX
164
4.1%
IN
152
3.8%
FL
132
3.3%
CO
92
2.3%
WV
87
2.2%
How they were submitted
Channel
Complaints
Share
Web
3,539
87.9%
Referral
226
5.6%
Phone
219
5.4%
Postal mail
42
1.0%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.