TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

The Huntington National Bank complaints

Consumers filed 4,026 complaints about HUNTINGTON NATIONAL BANK, THE with the Consumer Financial Protection Bureau over the past three years, 2,004 of them in the last 12 months. The most common product was "Checking or savings account" (61%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 37.4% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
4,026
Per $1B deposits
17.7median 8.5
Timely response
100.0%
Closed with relief
37.4%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See The Huntington National Bank's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account2,46161.1%
Credit reporting or other personal consumer reports46311.5%
Mortgage2636.5%
Vehicle loan or lease2496.2%
Money transfer, virtual currency, or money service2105.2%
Credit card1573.9%
Debt collection1463.6%
Payday loan, title loan, personal loan, or advance loan681.7%
Debt or credit management50.1%
Prepaid card40.1%

Top issues

IssueComplaintsShare
Managing an account1,45036.0%
Closing an account3749.3%
Problem with a lender or other company charging your account2766.9%
Incorrect information on your report2556.3%
Opening an account1934.8%
Improper use of your report1684.2%
Trouble during payment process1483.7%
Problem caused by your funds being low1463.6%
Fraud or scam982.4%
Problem with a company's investigation into an existing problem942.3%
Managing the loan or lease862.1%
Problems at the end of the loan or lease691.7%

How complaints were closed

Company responseComplaintsShare
Closed with explanation2,49461.9%
Closed with monetary relief79419.7%
Closed with non-monetary relief69817.3%
In progress401.0%

Top states

StateComplaintsShare
OH1,08326.9%
MI79019.6%
IL48912.1%
MN2025.0%
PA1954.8%
TX1644.1%
IN1523.8%
FL1323.3%
CO922.3%
WV872.2%

How they were submitted

ChannelComplaintsShare
Web3,53987.9%
Referral2265.6%
Phone2195.4%
Postal mail421.0%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.