CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
UBS Bank USA, National Association complaints
Consumers filed 31 complaints about UBS BANK USA with the Consumer Financial Protection Bureau over the past three years, 15 of them in the last 12 months. The most common product was "Credit card" (42%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
31
Per $1B deposits
0.3median 8.5
Timely response
100.0%
Closed with relief
0.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See UBS Bank USA, National Association's financial scorecard.
By product
Product
Complaints
Share
Credit card
13
41.9%
Checking or savings account
9
29.0%
Credit reporting or other personal consumer reports
3
9.7%
Money transfer, virtual currency, or money service
3
9.7%
Mortgage
3
9.7%
Top issues
Issue
Complaints
Share
Managing an account
8
25.8%
Problem with a purchase shown on your statement
6
19.4%
Closing your account
3
9.7%
Getting a credit card
2
6.5%
Incorrect information on your report
2
6.5%
Problem with a company's investigation into an existing problem
2
6.5%
Trouble during payment process
2
6.5%
Improper use of your report
1
3.2%
Money was not available when promised
1
3.2%
Opening an account
1
3.2%
Other service problem
1
3.2%
Other transaction problem
1
3.2%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
31
100.0%
Top states
State
Complaints
Share
CA
8
25.8%
MD
3
9.7%
FL
2
6.5%
IL
2
6.5%
OH
2
6.5%
AZ
1
3.2%
ID
1
3.2%
MI
1
3.2%
NC
1
3.2%
NJ
1
3.2%
How they were submitted
Channel
Complaints
Share
Web
26
83.9%
Referral
4
12.9%
Phone
1
3.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.