CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
WaFd Bank complaints
Consumers filed 93 complaints about WAFD BANK with the Consumer Financial Protection Bureau over the past three years, 39 of them in the last 12 months. The most common product was "Checking or savings account" (72%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 2.2% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
93
Per $1B deposits
4.4median 8.5
Timely response
100.0%
Closed with relief
2.2%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See WaFd Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
67
72.0%
Mortgage
10
10.8%
Credit reporting or other personal consumer reports
5
5.4%
Credit card
4
4.3%
Money transfer, virtual currency, or money service
4
4.3%
Payday loan, title loan, personal loan, or advance loan
2
2.2%
Debt or credit management
1
1.1%
Top issues
Issue
Complaints
Share
Managing an account
44
47.3%
Closing an account
9
9.7%
Problem with a lender or other company charging your account
7
7.5%
Trouble during payment process
7
7.5%
Incorrect information on your report
4
4.3%
Problem caused by your funds being low
4
4.3%
Opening an account
3
3.2%
Confusing or missing disclosures
2
2.2%
Struggling to pay mortgage
2
2.2%
Applying for a mortgage or refinancing an existing mortgage
1
1.1%
Fraud or scam
1
1.1%
Getting a line of credit
1
1.1%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
90
96.8%
Closed with monetary relief
2
2.2%
In progress
1
1.1%
Top states
State
Complaints
Share
WA
24
25.8%
AZ
14
15.1%
OR
12
12.9%
CA
11
11.8%
NM
10
10.8%
NV
6
6.5%
ID
4
4.3%
TX
4
4.3%
CO
2
2.2%
GA
2
2.2%
How they were submitted
Channel
Complaints
Share
Web
66
71.0%
Referral
16
17.2%
Phone
10
10.8%
Postal mail
1
1.1%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.