TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

WaFd Bank complaints

Consumers filed 93 complaints about WAFD BANK with the Consumer Financial Protection Bureau over the past three years, 39 of them in the last 12 months. The most common product was "Checking or savings account" (72%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 2.2% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
93
Per $1B deposits
4.4median 8.5
Timely response
100.0%
Closed with relief
2.2%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See WaFd Bank's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account6772.0%
Mortgage1010.8%
Credit reporting or other personal consumer reports55.4%
Credit card44.3%
Money transfer, virtual currency, or money service44.3%
Payday loan, title loan, personal loan, or advance loan22.2%
Debt or credit management11.1%

Top issues

IssueComplaintsShare
Managing an account4447.3%
Closing an account99.7%
Problem with a lender or other company charging your account77.5%
Trouble during payment process77.5%
Incorrect information on your report44.3%
Problem caused by your funds being low44.3%
Opening an account33.2%
Confusing or missing disclosures22.2%
Struggling to pay mortgage22.2%
Applying for a mortgage or refinancing an existing mortgage11.1%
Fraud or scam11.1%
Getting a line of credit11.1%

How complaints were closed

Company responseComplaintsShare
Closed with explanation9096.8%
Closed with monetary relief22.2%
In progress11.1%

Top states

StateComplaintsShare
WA2425.8%
AZ1415.1%
OR1212.9%
CA1111.8%
NM1010.8%
NV66.5%
ID44.3%
TX44.3%
CO22.2%
GA22.2%

How they were submitted

ChannelComplaintsShare
Web6671.0%
Referral1617.2%
Phone1010.8%
Postal mail11.1%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.