CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
WesBanco Bank, Inc. complaints
Consumers filed 104 complaints about WESBANCO BANK, INC. with the Consumer Financial Protection Bureau over the past three years, 40 of them in the last 12 months. The most common product was "Checking or savings account" (59%), and the most common issue was "Managing an account". The company responded on time to 92.3% of complaints, and 8.7% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
104
Per $1B deposits
4.8median 8.5
Timely response
92.3%
Closed with relief
8.7%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See WesBanco Bank, Inc.'s financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
61
58.7%
Mortgage
22
21.2%
Credit reporting or other personal consumer reports
9
8.7%
Vehicle loan or lease
4
3.8%
Money transfer, virtual currency, or money service
3
2.9%
Credit card
2
1.9%
Payday loan, title loan, personal loan, or advance loan
2
1.9%
Debt collection
1
1.0%
Top issues
Issue
Complaints
Share
Managing an account
34
32.7%
Trouble during payment process
14
13.5%
Problem caused by your funds being low
9
8.7%
Incorrect information on your report
8
7.7%
Opening an account
8
7.7%
Closing an account
7
6.7%
Applying for a mortgage or refinancing an existing mortgage
4
3.8%
Problem with a company's investigation into an existing problem
3
2.9%
Improper use of your report
2
1.9%
Problem with a lender or other company charging your account
2
1.9%
Problem with fraud alerts or security freezes
2
1.9%
Problems at the end of the loan or lease
2
1.9%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
95
91.3%
Closed with monetary relief
8
7.7%
Closed with non-monetary relief
1
1.0%
Top states
State
Complaints
Share
OH
41
39.4%
PA
14
13.5%
KY
12
11.5%
MD
10
9.6%
WV
10
9.6%
FL
3
2.9%
NJ
3
2.9%
IN
2
1.9%
MI
2
1.9%
WA
2
1.9%
How they were submitted
Channel
Complaints
Share
Web
90
86.5%
Referral
7
6.7%
Phone
6
5.8%
Postal mail
1
1.0%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.