TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Western Alliance Bank complaints

Consumers filed 73 complaints about WESTERN ALLIANCE BANCORPORATION with the Consumer Financial Protection Bureau over the past three years, 23 of them in the last 12 months. The most common product was "Checking or savings account" (47%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 32.9% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
73
Per $1B deposits
0.9median 8.5
Timely response
100.0%
Closed with relief
32.9%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Western Alliance Bank's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account3446.6%
Mortgage2128.8%
Money transfer, virtual currency, or money service811.0%
Credit reporting or other personal consumer reports68.2%
Debt collection22.7%
Credit card11.4%
Debt or credit management11.4%

Top issues

IssueComplaintsShare
Managing an account1824.7%
Trouble during payment process1317.8%
Closing an account68.2%
Problem with a lender or other company charging your account56.8%
Incorrect information on your report45.5%
Opening an account45.5%
Problem with a company's investigation into an existing problem45.5%
Unexpected or other fees45.5%
Closing on a mortgage22.7%
Other transaction problem22.7%
Struggling to pay mortgage22.7%
Took or threatened to take negative or legal action22.7%

How complaints were closed

Company responseComplaintsShare
Closed with explanation4967.1%
Closed with non-monetary relief1926.0%
Closed with monetary relief56.8%

Top states

StateComplaintsShare
CA2128.8%
FL79.6%
GA68.2%
VA68.2%
TX56.8%
NY45.5%
MI34.1%
IL22.7%
MD22.7%
NC22.7%

How they were submitted

ChannelComplaintsShare
Web6487.7%
Referral56.8%
Phone45.5%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.