CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Western Alliance Bank complaints
Consumers filed 73 complaints about WESTERN ALLIANCE BANCORPORATION with the Consumer Financial Protection Bureau over the past three years, 23 of them in the last 12 months. The most common product was "Checking or savings account" (47%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 32.9% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
73
Per $1B deposits
0.9median 8.5
Timely response
100.0%
Closed with relief
32.9%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Western Alliance Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
34
46.6%
Mortgage
21
28.8%
Money transfer, virtual currency, or money service
8
11.0%
Credit reporting or other personal consumer reports
6
8.2%
Debt collection
2
2.7%
Credit card
1
1.4%
Debt or credit management
1
1.4%
Top issues
Issue
Complaints
Share
Managing an account
18
24.7%
Trouble during payment process
13
17.8%
Closing an account
6
8.2%
Problem with a lender or other company charging your account
5
6.8%
Incorrect information on your report
4
5.5%
Opening an account
4
5.5%
Problem with a company's investigation into an existing problem
4
5.5%
Unexpected or other fees
4
5.5%
Closing on a mortgage
2
2.7%
Other transaction problem
2
2.7%
Struggling to pay mortgage
2
2.7%
Took or threatened to take negative or legal action
2
2.7%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
49
67.1%
Closed with non-monetary relief
19
26.0%
Closed with monetary relief
5
6.8%
Top states
State
Complaints
Share
CA
21
28.8%
FL
7
9.6%
GA
6
8.2%
VA
6
8.2%
TX
5
6.8%
NY
4
5.5%
MI
3
4.1%
IL
2
2.7%
MD
2
2.7%
NC
2
2.7%
How they were submitted
Channel
Complaints
Share
Web
64
87.7%
Referral
5
6.8%
Phone
4
5.5%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.