CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
Wilmington Savings Fund Society, FSB complaints
Consumers filed 276 complaints about WSFS FINANCIAL CORPORATION with the Consumer Financial Protection Bureau over the past three years, 107 of them in the last 12 months. The most common product was "Checking or savings account" (35%), and the most common issue was "Managing an account". The company responded on time to 99.3% of complaints, and 0.4% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
276
Per $1B deposits
14.3median 8.5
Timely response
99.3%
Closed with relief
0.4%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Wilmington Savings Fund Society, FSB's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
97
35.1%
Mortgage
70
25.4%
Credit reporting or other personal consumer reports
42
15.2%
Debt collection
42
15.2%
Credit card
8
2.9%
Vehicle loan or lease
7
2.5%
Money transfer, virtual currency, or money service
4
1.4%
Payday loan, title loan, personal loan, or advance loan
4
1.4%
Debt or credit management
1
0.4%
Prepaid card
1
0.4%
Top issues
Issue
Complaints
Share
Managing an account
59
21.4%
Struggling to pay mortgage
29
10.5%
Trouble during payment process
27
9.8%
Incorrect information on your report
21
7.6%
Took or threatened to take negative or legal action
18
6.5%
Problem with a lender or other company charging your account
14
5.1%
Improper use of your report
12
4.3%
Problem with a company's investigation into an existing problem
12
4.3%
Attempts to collect debt not owed
10
3.6%
Closing an account
10
3.6%
Problem caused by your funds being low
10
3.6%
False statements or representation
9
3.3%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
274
99.3%
Closed with monetary relief
1
0.4%
In progress
1
0.4%
Top states
State
Complaints
Share
PA
95
34.4%
DE
37
13.4%
NJ
31
11.2%
FL
26
9.4%
NY
14
5.1%
CA
9
3.3%
GA
8
2.9%
IL
6
2.2%
CT
5
1.8%
TN
5
1.8%
How they were submitted
Channel
Complaints
Share
Web
225
81.5%
Referral
32
11.6%
Phone
15
5.4%
Postal mail
4
1.4%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.