TellerScore

Side-by-side · Q2 2026 data

SmartBank vs Knoxville Firefighters Federal Credit Union

Bank

SmartBank

Pigeon Forge, Tennessee · $1 billion – $10 billion

66of 100
Moderate

Credit union

Knoxville Firefighters Federal Credit Union

Knoxville, Tennessee · Under $100 million in assets

98of 100
Very strong

Metric by metric

MeasureSmartBankKnoxville Firefighters Federal Credit Union
TellerScore6698 (stronger)
Capital cushion49100 (stronger)
Loan quality9297 (stronger)
Earnings6596 (stronger)
Funding & liquidity3895 (stronger)
Problem-loan coverage97100 (stronger)
Peer percentile40th98th
Total assets$6.1B$36.6M
Deposits / shares$5.4B$29.1M
Capital ratio9.86%20.21% (stronger)
Problem loans0.24%0.08% (stronger)
Net charge-offs0.03% (stronger)0.24%
Return on assets1.12%1.90% (stronger)
Loans ÷ deposits86.2%64.9% (stronger)
Uninsured deposits47.9%4.3% (stronger)
Offices422
CFPB complaints (3 yrs)——
Complaints per $1B deposits——
Mortgage denial rate (HMDA)12.9%—

Knoxville Firefighters Federal Credit Union has the higher TellerScore (98 vs 66). On the 7 directional measures above (where higher or lower is clearly better), SmartBank leads on 1 and Knoxville Firefighters Federal Credit Union on 6. They differ a lot in size, so ratios such as capital and liquidity are naturally different — the peer percentile shows how each compares with institutions its own size. Deposits are insured up to $250,000 per depositor, per ownership category, at both.

Where both have branches

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