TellerScore

Side-by-side · Q2 2026 data

SmartBank vs New South Credit Union

Bank

SmartBank

Pigeon Forge, Tennessee · $1 billion – $10 billion

66of 100
Moderate

Credit union

New South Credit Union

Knoxville, Tennessee · Under $100 million in assets

96of 100
Very strong

Metric by metric

MeasureSmartBankNew South Credit Union
TellerScore6696 (stronger)
Capital cushion4999 (stronger)
Loan quality9296 (stronger)
Earnings6585 (stronger)
Funding & liquidity38100 (stronger)
Problem-loan coverage9799 (stronger)
Peer percentile40th97th
Total assets$6.1B$90.3M
Deposits / shares$5.4B$76.1M
Capital ratio9.86%14.91% (stronger)
Problem loans0.24%0.11% (stronger)
Net charge-offs0.03% (stronger)0.06%
Return on assets1.12%1.64% (stronger)
Loans ÷ deposits86.2%43.9% (stronger)
Uninsured deposits47.9%9.1% (stronger)
Offices421
CFPB complaints (3 yrs)——
Complaints per $1B deposits——
Mortgage denial rate (HMDA)12.9%—

New South Credit Union has the higher TellerScore (96 vs 66). On the 7 directional measures above (where higher or lower is clearly better), SmartBank leads on 1 and New South Credit Union on 6. They differ a lot in size, so ratios such as capital and liquidity are naturally different — the peer percentile shows how each compares with institutions its own size. Deposits are insured up to $250,000 per depositor, per ownership category, at both.

Where both have branches

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