TellerScore

Side-by-side · Q2 2026 data

USAA Federal Savings Bank vs Em Federal Credit Union

Bank

USAA Federal Savings Bank

Phoenix, Arizona · Over $100 billion

64of 100
Moderate

Credit union

Em Federal Credit Union

Mesa, Arizona · Under $100 million in assets

86of 100
Very strong

Metric by metric

MeasureUSAA Federal Savings BankEm Federal Credit Union
TellerScore6486 (stronger)
Capital cushion43100 (stronger)
Loan quality6492 (stronger)
Earnings56 (stronger)47
Funding & liquidity100 (stronger)90
Problem-loan coverage8798 (stronger)
Peer percentile73rd80th
Total assets$106.2B$11.7M
Deposits / shares$92.0B$9.8M
Capital ratio9.29%15.65% (stronger)
Problem loans1.07%0.24% (stronger)
Net charge-offs2.08%-0.00% (stronger)
Return on assets0.90% (stronger)0.67%
Loans ÷ deposits48.2% (stronger)70.7%
Uninsured deposits5.2%2.6% (stronger)
Offices42
CFPB complaints (3 yrs)——
Complaints per $1B deposits——
Mortgage denial rate (HMDA)37.2%—

Em Federal Credit Union has the higher TellerScore (86 vs 64). On the 7 directional measures above (where higher or lower is clearly better), USAA Federal Savings Bank leads on 2 and Em Federal Credit Union on 5. They differ a lot in size, so ratios such as capital and liquidity are naturally different — the peer percentile shows how each compares with institutions its own size. Deposits are insured up to $250,000 per depositor, per ownership category, at both.

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