CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Alliant Credit Union complaints
Consumers filed 754 complaints about ALLIANT CREDIT UNION with the Consumer Financial Protection Bureau over the past three years, 279 of them in the last 12 months. The most common product was "Checking or savings account" (28%), and the most common issue was "Managing an account". The company responded on time to 99.9% of complaints, and 8.8% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
754
Per $1B deposits
46.8median 8.5
Timely response
99.9%
Closed with relief
8.8%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Alliant Credit Union's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
209
27.7%
Credit reporting or other personal consumer reports
195
25.9%
Credit card
113
15.0%
Vehicle loan or lease
73
9.7%
Mortgage
67
8.9%
Debt collection
60
8.0%
Payday loan, title loan, personal loan, or advance loan
21
2.8%
Money transfer, virtual currency, or money service
14
1.9%
Debt or credit management
1
0.1%
Student loan
1
0.1%
Top issues
Issue
Complaints
Share
Managing an account
119
15.8%
Incorrect information on your report
105
13.9%
Improper use of your report
72
9.5%
Problem with a purchase shown on your statement
41
5.4%
Problem with a company's investigation into an existing problem
35
4.6%
Opening an account
34
4.5%
Trouble during payment process
33
4.4%
Managing the loan or lease
29
3.8%
Problem with a lender or other company charging your account
28
3.7%
Closing an account
23
3.1%
Attempts to collect debt not owed
21
2.8%
Took or threatened to take negative or legal action
21
2.8%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
682
90.5%
Closed with monetary relief
60
8.0%
Closed with non-monetary relief
6
0.8%
In progress
6
0.8%
Top states
State
Complaints
Share
CA
111
14.7%
FL
78
10.3%
TX
74
9.8%
IL
71
9.4%
GA
39
5.2%
NY
38
5.0%
CO
32
4.2%
AZ
29
3.8%
MI
24
3.2%
NC
21
2.8%
How they were submitted
Channel
Complaints
Share
Web
624
82.8%
Referral
109
14.5%
Phone
18
2.4%
Postal mail
3
0.4%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.