TellerScore

CFPB complaint counts · Oct 19, 2023 – Oct 19, 2026

America First Federal Credit Union complaints

Consumers filed 530 complaints about AMERICA FIRST FEDERAL CREDIT UNION with the Consumer Financial Protection Bureau over the past three years, 239 of them in the last 12 months. The most common product was "Checking or savings account" (29%), and the most common issue was "Managing an account". The company responded on time to 93.2% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
530
Per $1B deposits
23.3median 8.5
Timely response
93.2%
Closed with relief
0.0%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See America First Federal Credit Union's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account15429.1%
Credit reporting or other personal consumer reports12924.3%
Vehicle loan or lease11621.9%
Credit card417.7%
Debt collection397.4%
Money transfer, virtual currency, or money service244.5%
Mortgage142.6%
Payday loan, title loan, personal loan, or advance loan132.5%

Top issues

IssueComplaintsShare
Managing an account10018.9%
Incorrect information on your report8315.7%
Managing the loan or lease5610.6%
Improper use of your report407.5%
Problem with a company's investigation into an existing problem264.9%
Problem with a lender or other company charging your account264.9%
Attempts to collect debt not owed193.6%
Problems at the end of the loan or lease193.6%
Repossession193.6%
Problem with a purchase shown on your statement152.8%
Opening an account132.5%
Getting a loan or lease112.1%

How complaints were closed

Company responseComplaintsShare
Closed with explanation50194.5%
In progress295.5%

Top states

StateComplaintsShare
UT19336.4%
NV14827.9%
AZ7313.8%
CA387.2%
ID81.5%
NC71.3%
TX71.3%
FL61.1%
IL50.9%
WA50.9%

How they were submitted

ChannelComplaintsShare
Web40476.2%
Referral11020.8%
Phone152.8%
Postal mail10.2%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.