CFPB complaint counts · Oct 19, 2023 – Oct 19, 2026
America First Federal Credit Union complaints
Consumers filed 530 complaints about AMERICA FIRST FEDERAL CREDIT UNION with the Consumer Financial Protection Bureau over the past three years, 239 of them in the last 12 months. The most common product was "Checking or savings account" (29%), and the most common issue was "Managing an account". The company responded on time to 93.2% of complaints, and 0.0% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
530
Per $1B deposits
23.3median 8.5
Timely response
93.2%
Closed with relief
0.0%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See America First Federal Credit Union's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
154
29.1%
Credit reporting or other personal consumer reports
129
24.3%
Vehicle loan or lease
116
21.9%
Credit card
41
7.7%
Debt collection
39
7.4%
Money transfer, virtual currency, or money service
24
4.5%
Mortgage
14
2.6%
Payday loan, title loan, personal loan, or advance loan
13
2.5%
Top issues
Issue
Complaints
Share
Managing an account
100
18.9%
Incorrect information on your report
83
15.7%
Managing the loan or lease
56
10.6%
Improper use of your report
40
7.5%
Problem with a company's investigation into an existing problem
26
4.9%
Problem with a lender or other company charging your account
26
4.9%
Attempts to collect debt not owed
19
3.6%
Problems at the end of the loan or lease
19
3.6%
Repossession
19
3.6%
Problem with a purchase shown on your statement
15
2.8%
Opening an account
13
2.5%
Getting a loan or lease
11
2.1%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
501
94.5%
In progress
29
5.5%
Top states
State
Complaints
Share
UT
193
36.4%
NV
148
27.9%
AZ
73
13.8%
CA
38
7.2%
ID
8
1.5%
NC
7
1.3%
TX
7
1.3%
FL
6
1.1%
IL
5
0.9%
WA
5
0.9%
How they were submitted
Channel
Complaints
Share
Web
404
76.2%
Referral
110
20.8%
Phone
15
2.8%
Postal mail
1
0.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.