TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

First Technology Federal Credit Union complaints

Consumers filed 1,389 complaints about FIRST TECHNOLOGY FEDERAL CREDIT UNION and First Technology Federal Credit Union with the Consumer Financial Protection Bureau over the past three years, 512 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (37%), and the most common issue was "Incorrect information on your report". The company responded on time to 99.8% of complaints, and 20.8% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
1,389
Per $1B deposits
57.4median 8.5
Timely response
99.8%
Closed with relief
20.8%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First Technology Federal Credit Union's financial scorecard.

By product

ProductComplaintsShare
Credit reporting or other personal consumer reports51537.1%
Checking or savings account32523.4%
Credit card1359.7%
Vehicle loan or lease1339.6%
Debt collection1248.9%
Payday loan, title loan, personal loan, or advance loan765.5%
Mortgage443.2%
Money transfer, virtual currency, or money service271.9%
Student loan70.5%
Debt or credit management20.1%

Top issues

IssueComplaintsShare
Incorrect information on your report28120.2%
Improper use of your report20614.8%
Managing an account19013.7%
Problem with a company's investigation into an existing problem725.2%
Attempts to collect debt not owed574.1%
Opening an account523.7%
Managing the loan or lease423.0%
Problem with a purchase shown on your statement382.7%
Took or threatened to take negative or legal action352.5%
Getting a loan or lease312.2%
Problem with a lender or other company charging your account231.7%
Problem when making payments201.4%
Getting a credit card130.9%
Problem caused by your funds being low120.9%
Closing an account100.7%
Trouble during payment process90.6%

How complaints were closed

Company responseComplaintsShare
Closed with explanation1,16283.7%
Closed with non-monetary relief15911.4%
Closed with monetary relief674.8%
In progress10.1%

Top states

StateComplaintsShare
MA23416.8%
CA15210.9%
TX1168.4%
FL916.6%
GA795.7%
NC684.9%
NY674.8%
NH402.9%
IL362.6%
PA312.2%
OR282.0%
WA251.8%
AZ130.9%
CO120.9%

How they were submitted

ChannelComplaintsShare
Web1,19886.2%
Referral15411.1%
Phone282.0%
Postal mail90.6%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.