CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
First Technology Federal Credit Union complaints
Consumers filed 1,389 complaints about FIRST TECHNOLOGY FEDERAL CREDIT UNION and First Technology Federal Credit Union with the Consumer Financial Protection Bureau over the past three years, 512 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (37%), and the most common issue was "Incorrect information on your report". The company responded on time to 99.8% of complaints, and 20.8% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
1,389
Per $1B deposits
57.4median 8.5
Timely response
99.8%
Closed with relief
20.8%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See First Technology Federal Credit Union's financial scorecard.
By product
Product
Complaints
Share
Credit reporting or other personal consumer reports
515
37.1%
Checking or savings account
325
23.4%
Credit card
135
9.7%
Vehicle loan or lease
133
9.6%
Debt collection
124
8.9%
Payday loan, title loan, personal loan, or advance loan
76
5.5%
Mortgage
44
3.2%
Money transfer, virtual currency, or money service
27
1.9%
Student loan
7
0.5%
Debt or credit management
2
0.1%
Top issues
Issue
Complaints
Share
Incorrect information on your report
281
20.2%
Improper use of your report
206
14.8%
Managing an account
190
13.7%
Problem with a company's investigation into an existing problem
72
5.2%
Attempts to collect debt not owed
57
4.1%
Opening an account
52
3.7%
Managing the loan or lease
42
3.0%
Problem with a purchase shown on your statement
38
2.7%
Took or threatened to take negative or legal action
35
2.5%
Getting a loan or lease
31
2.2%
Problem with a lender or other company charging your account
23
1.7%
Problem when making payments
20
1.4%
Getting a credit card
13
0.9%
Problem caused by your funds being low
12
0.9%
Closing an account
10
0.7%
Trouble during payment process
9
0.6%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
1,162
83.7%
Closed with non-monetary relief
159
11.4%
Closed with monetary relief
67
4.8%
In progress
1
0.1%
Top states
State
Complaints
Share
MA
234
16.8%
CA
152
10.9%
TX
116
8.4%
FL
91
6.6%
GA
79
5.7%
NC
68
4.9%
NY
67
4.8%
NH
40
2.9%
IL
36
2.6%
PA
31
2.2%
OR
28
2.0%
WA
25
1.8%
AZ
13
0.9%
CO
12
0.9%
How they were submitted
Channel
Complaints
Share
Web
1,198
86.2%
Referral
154
11.1%
Phone
28
2.0%
Postal mail
9
0.6%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.