CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
Greenstate Credit Union complaints
Consumers filed 160 complaints about GREENSTATE CREDIT UNION with the Consumer Financial Protection Bureau over the past three years, 69 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (34%), and the most common issue was "Incorrect information on your report". The company responded on time to 98.1% of complaints, and 21.3% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
160
Per $1B deposits
18.4median 8.5
Timely response
98.1%
Closed with relief
21.3%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Greenstate Credit Union's financial scorecard.
By product
Product
Complaints
Share
Credit reporting or other personal consumer reports
55
34.4%
Debt collection
26
16.3%
Vehicle loan or lease
26
16.3%
Checking or savings account
22
13.8%
Mortgage
13
8.1%
Credit card
11
6.9%
Money transfer, virtual currency, or money service
4
2.5%
Payday loan, title loan, personal loan, or advance loan
3
1.9%
Top issues
Issue
Complaints
Share
Incorrect information on your report
41
25.6%
Improper use of your report
12
7.5%
Took or threatened to take negative or legal action
12
7.5%
Problem with a company's investigation into an existing problem
11
6.9%
Managing an account
9
5.6%
Managing the loan or lease
9
5.6%
Problem caused by your funds being low
8
5.0%
Attempts to collect debt not owed
6
3.8%
Repossession
6
3.8%
Problems at the end of the loan or lease
5
3.1%
Trouble during payment process
5
3.1%
Written notification about debt
5
3.1%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
126
78.8%
Closed with non-monetary relief
24
15.0%
Closed with monetary relief
10
6.3%
Top states
State
Complaints
Share
IA
77
48.1%
IL
38
23.8%
FL
5
3.1%
TX
5
3.1%
CA
4
2.5%
MO
4
2.5%
GA
3
1.9%
TN
3
1.9%
CO
2
1.3%
MD
2
1.3%
How they were submitted
Channel
Complaints
Share
Web
148
92.5%
Referral
6
3.8%
Phone
3
1.9%
Postal mail
3
1.9%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.