The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

From Q2 2025 to Q2 2026, the score rose 7 points (57 → 64), mostly because the earnings component improved by 17 points.

Percentile against credit unions of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size credit unions in Virginia

Yes. Pentagon Federal Credit Union is a federally insured credit union (NCUA charter #227). Deposits are insured by the National Credit Union Share Insurance Fund up to $250,000 per member, per insured credit union, for each account ownership category.

An estimated 12.9% of shares and deposits ($3.2B) are above the $250,000 NCUA insurance limit, close to the peer median of 12%. Insured balances are protected regardless of the score.

The net worth ratio is 10.72%, above the 7% level regulators use as the "well capitalized" benchmark for this measure.

Check how much of your own balance is covered

Pentagon Federal Credit Union lists 11 offices in 9 cities across 8 states. Most locations:

• Alexandria, VA (2)
• Washington, DC (2)
• Fort Bragg, NC (1)
• Fort Buchanan, PR (1)
• Fort Hood, TX (1)
• Fort Myer, VA (1)
• Fort Shafter, HI (1)
• Omaha, NE (1)
• West Point, NY (1)

All branch addresses and map

Over the last three years, the CFPB forwarded 2,598 consumer complaints about PENTAGON FEDERAL CREDIT UNION to the company (869 in the last 12 months). 100.0% received a timely response. That is 103.6 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, Pentagon Federal Credit Union reported 25,023 home-loan applications under HMDA (LEI 549300FX7K8PTEQUU487): 11,278 originated ($2,713,160,000 total), 9,740 denied, and 3,815 withdrawn or closed by the applicant. Its denial rate on decided applications was 45.9%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

All Pentagon Federal Credit Union card terms

Legal name

Pentagon Federal Credit Union

Type

Federal credit union

NCUA charter #

227

RSSD ID

546571

Primary regulator

NCUA

Established

1935

Headquarters

7940 Jones Branch Dr, McLean, VA 22102

Employees

2,771