TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Security Service Federal Credit Union complaints

Consumers filed 239 complaints about SECURITY SERVICE FEDERAL CREDIT UNION with the Consumer Financial Protection Bureau over the past three years, 108 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (32%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 20.3% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
239
Per $1B deposits
21.3median 8.5
Timely response
100.0%
Closed with relief
20.3%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Security Service Federal Credit Union's financial scorecard.

By product

ProductComplaintsShare
Credit reporting or other personal consumer reports7732.2%
Checking or savings account5924.7%
Mortgage3313.8%
Vehicle loan or lease2912.1%
Debt collection218.8%
Credit card135.4%
Payday loan, title loan, personal loan, or advance loan41.7%
Money transfer, virtual currency, or money service31.3%

Top issues

IssueComplaintsShare
Incorrect information on your report3615.1%
Managing an account3414.2%
Problem with a company's investigation into an existing problem2811.7%
Trouble during payment process197.9%
Improper use of your report166.7%
Managing the loan or lease156.3%
Problem caused by your funds being low125.0%
Problems at the end of the loan or lease93.8%
Struggling to pay mortgage93.8%
Attempts to collect debt not owed83.3%
Took or threatened to take negative or legal action72.9%
Opening an account62.5%

How complaints were closed

Company responseComplaintsShare
Closed with explanation18577.4%
Closed with non-monetary relief2811.7%
Closed with monetary relief197.9%
In progress72.9%

Top states

StateComplaintsShare
TX15564.9%
CO3213.4%
UT166.7%
CA72.9%
FL41.7%
AZ31.3%
LA20.8%
NC20.8%
VA20.8%
DE10.4%

How they were submitted

ChannelComplaintsShare
Web18175.7%
Referral4920.5%
Phone62.5%
Postal mail31.3%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.