CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Security Service Federal Credit Union complaints
Consumers filed 239 complaints about SECURITY SERVICE FEDERAL CREDIT UNION with the Consumer Financial Protection Bureau over the past three years, 108 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (32%), and the most common issue was "Incorrect information on your report". The company responded on time to 100.0% of complaints, and 20.3% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
239
Per $1B deposits
21.3median 8.5
Timely response
100.0%
Closed with relief
20.3%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Security Service Federal Credit Union's financial scorecard.
By product
Product
Complaints
Share
Credit reporting or other personal consumer reports
77
32.2%
Checking or savings account
59
24.7%
Mortgage
33
13.8%
Vehicle loan or lease
29
12.1%
Debt collection
21
8.8%
Credit card
13
5.4%
Payday loan, title loan, personal loan, or advance loan
4
1.7%
Money transfer, virtual currency, or money service
3
1.3%
Top issues
Issue
Complaints
Share
Incorrect information on your report
36
15.1%
Managing an account
34
14.2%
Problem with a company's investigation into an existing problem
28
11.7%
Trouble during payment process
19
7.9%
Improper use of your report
16
6.7%
Managing the loan or lease
15
6.3%
Problem caused by your funds being low
12
5.0%
Problems at the end of the loan or lease
9
3.8%
Struggling to pay mortgage
9
3.8%
Attempts to collect debt not owed
8
3.3%
Took or threatened to take negative or legal action
7
2.9%
Opening an account
6
2.5%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
185
77.4%
Closed with non-monetary relief
28
11.7%
Closed with monetary relief
19
7.9%
In progress
7
2.9%
Top states
State
Complaints
Share
TX
155
64.9%
CO
32
13.4%
UT
16
6.7%
CA
7
2.9%
FL
4
1.7%
AZ
3
1.3%
LA
2
0.8%
NC
2
0.8%
VA
2
0.8%
DE
1
0.4%
How they were submitted
Channel
Complaints
Share
Web
181
75.7%
Referral
49
20.5%
Phone
6
2.5%
Postal mail
3
1.3%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.