CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Ally Bank complaints

Consumers filed 15,221 complaints about ALLY FINANCIAL INC. with the Consumer Financial Protection Bureau over the past three years, 5,990 of them in the last 12 months. The most common product was "Credit reporting or other personal consumer reports" (43%), and the most common issue was "Improper use of your report". The company responded on time to 100.0% of complaints, and 9.5% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)

15,221

Per $1B deposits

97.2median 8.5

Timely response

100.0%

Closed with relief

9.5%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Ally Bank's financial scorecard.