CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Hancock Whitney Bank complaints
Consumers filed 189 complaints about HANCOCK WHITNEY BANK with the Consumer Financial Protection Bureau over the past three years, 107 of them in the last 12 months. The most common product was "Checking or savings account" (66%), and the most common issue was "Managing an account". The company responded on time to 98.9% of complaints, and 25.6% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
189
Per $1B deposits
6.3median 8.5
Timely response
98.9%
Closed with relief
25.6%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Hancock Whitney Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
124
65.6%
Credit reporting or other personal consumer reports
22
11.6%
Mortgage
16
8.5%
Credit card
8
4.2%
Debt collection
7
3.7%
Money transfer, virtual currency, or money service
6
3.2%
Payday loan, title loan, personal loan, or advance loan
5
2.6%
Debt or credit management
1
0.5%
Top issues
Issue
Complaints
Share
Managing an account
63
33.3%
Opening an account
24
12.7%
Incorrect information on your report
15
7.9%
Closing an account
12
6.3%
Problem caused by your funds being low
12
6.3%
Problem with a lender or other company charging your account
11
5.8%
Trouble during payment process
8
4.2%
Problem with a company's investigation into an existing problem
6
3.2%
Applying for a mortgage or refinancing an existing mortgage
4
2.1%
Took or threatened to take negative or legal action
4
2.1%
Fraud or scam
3
1.6%
Improper use of your report
3
1.6%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
134
70.9%
Closed with monetary relief
34
18.0%
Closed with non-monetary relief
12
6.3%
In progress
9
4.8%
Top states
State
Complaints
Share
LA
84
44.4%
TX
47
24.9%
FL
21
11.1%
MS
11
5.8%
AL
7
3.7%
CA
2
1.1%
GA
2
1.1%
TN
2
1.1%
AR
1
0.5%
AZ
1
0.5%
How they were submitted
Channel
Complaints
Share
Web
164
86.8%
Referral
12
6.3%
Phone
7
3.7%
Postal mail
6
3.2%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.