CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Renasant Bank complaints
Consumers filed 113 complaints about RENASANT CORPORATION with the Consumer Financial Protection Bureau over the past three years, 48 of them in the last 12 months. The most common product was "Checking or savings account" (66%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 11.2% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
113
Per $1B deposits
5.1median 8.5
Timely response
100.0%
Closed with relief
11.2%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Renasant Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
75
66.4%
Credit reporting or other personal consumer reports
17
15.0%
Mortgage
15
13.3%
Money transfer, virtual currency, or money service
3
2.7%
Credit card
1
0.9%
Payday loan, title loan, personal loan, or advance loan
1
0.9%
Vehicle loan or lease
1
0.9%
Top issues
Issue
Complaints
Share
Managing an account
48
42.5%
Problem with a lender or other company charging your account
12
10.6%
Problem caused by your funds being low
10
8.8%
Improper use of your report
9
8.0%
Incorrect information on your report
9
8.0%
Trouble during payment process
6
5.3%
Closing on a mortgage
5
4.4%
Closing an account
3
2.7%
Opening an account
2
1.8%
Problem with a company's investigation into an existing problem
2
1.8%
Applying for a mortgage or refinancing an existing mortgage
1
0.9%
Fraud or scam
1
0.9%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
95
84.1%
Closed with monetary relief
8
7.1%
In progress
6
5.3%
Closed with non-monetary relief
4
3.5%
Top states
State
Complaints
Share
GA
42
37.2%
MS
34
30.1%
TN
12
10.6%
AL
11
9.7%
FL
4
3.5%
CA
2
1.8%
NC
2
1.8%
TX
2
1.8%
AR
1
0.9%
CO
1
0.9%
How they were submitted
Channel
Complaints
Share
Web
97
85.8%
Phone
8
7.1%
Referral
8
7.1%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.