TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Renasant Bank complaints

Consumers filed 113 complaints about RENASANT CORPORATION with the Consumer Financial Protection Bureau over the past three years, 48 of them in the last 12 months. The most common product was "Checking or savings account" (66%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 11.2% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
113
Per $1B deposits
5.1median 8.5
Timely response
100.0%
Closed with relief
11.2%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Renasant Bank's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account7566.4%
Credit reporting or other personal consumer reports1715.0%
Mortgage1513.3%
Money transfer, virtual currency, or money service32.7%
Credit card10.9%
Payday loan, title loan, personal loan, or advance loan10.9%
Vehicle loan or lease10.9%

Top issues

IssueComplaintsShare
Managing an account4842.5%
Problem with a lender or other company charging your account1210.6%
Problem caused by your funds being low108.8%
Improper use of your report98.0%
Incorrect information on your report98.0%
Trouble during payment process65.3%
Closing on a mortgage54.4%
Closing an account32.7%
Opening an account21.8%
Problem with a company's investigation into an existing problem21.8%
Applying for a mortgage or refinancing an existing mortgage10.9%
Fraud or scam10.9%

How complaints were closed

Company responseComplaintsShare
Closed with explanation9584.1%
Closed with monetary relief87.1%
In progress65.3%
Closed with non-monetary relief43.5%

Top states

StateComplaintsShare
GA4237.2%
MS3430.1%
TN1210.6%
AL119.7%
FL43.5%
CA21.8%
NC21.8%
TX21.8%
AR10.9%
CO10.9%

How they were submitted

ChannelComplaintsShare
Web9785.8%
Phone87.1%
Referral87.1%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.