CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Synchrony Bank complaints
Consumers filed 38,382 complaints about SYNCHRONY FINANCIAL with the Consumer Financial Protection Bureau over the past three years, 16,391 of them in the last 12 months. The most common product was "Credit card" (53%), and the most common issue was "Incorrect information on your report". The company responded on time to 98.3% of complaints, and 22.1% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
38,382
Per $1B deposits
446.5median 8.5
Timely response
98.3%
Closed with relief
22.1%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Synchrony Bank's financial scorecard.
By product
Product
Complaints
Share
Credit card
20,158
52.5%
Credit reporting or other personal consumer reports
10,741
28.0%
Debt collection
5,795
15.1%
Checking or savings account
693
1.8%
Payday loan, title loan, personal loan, or advance loan
598
1.6%
Money transfer, virtual currency, or money service
216
0.6%
Debt or credit management
91
0.2%
Vehicle loan or lease
49
0.1%
Prepaid card
35
0.1%
Mortgage
6
0.0%
Top issues
Issue
Complaints
Share
Incorrect information on your report
5,412
14.1%
Problem with a purchase shown on your statement
4,772
12.4%
Fees or interest
4,329
11.3%
Improper use of your report
4,248
11.1%
Took or threatened to take negative or legal action
2,148
5.6%
Closing your account
2,070
5.4%
Problem with a company's investigation into an existing problem
2,003
5.2%
Attempts to collect debt not owed
1,956
5.1%
Other features, terms, or problems
1,913
5.0%
Getting a credit card
1,899
4.9%
Problem when making payments
1,807
4.7%
Advertising and marketing, including promotional offers
1,159
3.0%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
28,786
75.0%
Closed with non-monetary relief
4,393
11.4%
Closed with monetary relief
3,771
9.8%
In progress
1,425
3.7%
Untimely response
7
0.0%
Top states
State
Complaints
Share
CA
4,710
12.3%
FL
4,284
11.2%
TX
4,015
10.5%
NY
2,660
6.9%
GA
2,130
5.5%
NC
1,547
4.0%
NJ
1,367
3.6%
PA
1,357
3.5%
IL
1,174
3.1%
OH
979
2.6%
How they were submitted
Channel
Complaints
Share
Web
35,446
92.4%
Phone
1,234
3.2%
Referral
1,220
3.2%
Postal mail
482
1.3%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.