CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026
Trustmark Bank complaints
Consumers filed 191 complaints about TRUSTMARK CORPORATION with the Consumer Financial Protection Bureau over the past three years, 89 of them in the last 12 months. The most common product was "Checking or savings account" (31%), and the most common issue was "Incorrect information on your report". The company responded on time to 99.5% of complaints, and 0.5% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
191
Per $1B deposits
11.8median 8.5
Timely response
99.5%
Closed with relief
0.5%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Trustmark Bank's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
60
31.4%
Mortgage
55
28.8%
Credit reporting or other personal consumer reports
48
25.1%
Debt collection
17
8.9%
Debt or credit management
3
1.6%
Payday loan, title loan, personal loan, or advance loan
3
1.6%
Credit card
2
1.0%
Money transfer, virtual currency, or money service
2
1.0%
Vehicle loan or lease
1
0.5%
Top issues
Issue
Complaints
Share
Incorrect information on your report
36
18.8%
Managing an account
32
16.8%
Trouble during payment process
21
11.0%
Struggling to pay mortgage
19
9.9%
Problem caused by your funds being low
11
5.8%
Problem with a company's investigation into an existing problem
8
4.2%
Attempts to collect debt not owed
7
3.7%
Closing an account
7
3.7%
Closing on a mortgage
7
3.7%
Took or threatened to take negative or legal action
7
3.7%
Improper use of your report
6
3.1%
Opening an account
5
2.6%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
190
99.5%
Closed with monetary relief
1
0.5%
Top states
State
Complaints
Share
MS
93
48.7%
AL
34
17.8%
TN
21
11.0%
TX
14
7.3%
AZ
5
2.6%
CA
5
2.6%
FL
3
1.6%
GA
3
1.6%
LA
3
1.6%
NC
3
1.6%
How they were submitted
Channel
Complaints
Share
Web
166
86.9%
Referral
12
6.3%
Phone
10
5.2%
Postal mail
3
1.6%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.