TellerScore

CFPB complaint counts · Oct 17, 2023 – Oct 17, 2026

Trustmark Bank complaints

Consumers filed 191 complaints about TRUSTMARK CORPORATION with the Consumer Financial Protection Bureau over the past three years, 89 of them in the last 12 months. The most common product was "Checking or savings account" (31%), and the most common issue was "Incorrect information on your report". The company responded on time to 99.5% of complaints, and 0.5% of closed complaints ended with monetary or non-monetary relief.

Complaints (3 yrs)
191
Per $1B deposits
11.8median 8.5
Timely response
99.5%
Closed with relief
0.5%

The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Trustmark Bank's financial scorecard.

By product

ProductComplaintsShare
Checking or savings account6031.4%
Mortgage5528.8%
Credit reporting or other personal consumer reports4825.1%
Debt collection178.9%
Debt or credit management31.6%
Payday loan, title loan, personal loan, or advance loan31.6%
Credit card21.0%
Money transfer, virtual currency, or money service21.0%
Vehicle loan or lease10.5%

Top issues

IssueComplaintsShare
Incorrect information on your report3618.8%
Managing an account3216.8%
Trouble during payment process2111.0%
Struggling to pay mortgage199.9%
Problem caused by your funds being low115.8%
Problem with a company's investigation into an existing problem84.2%
Attempts to collect debt not owed73.7%
Closing an account73.7%
Closing on a mortgage73.7%
Took or threatened to take negative or legal action73.7%
Improper use of your report63.1%
Opening an account52.6%

How complaints were closed

Company responseComplaintsShare
Closed with explanation19099.5%
Closed with monetary relief10.5%

Top states

StateComplaintsShare
MS9348.7%
AL3417.8%
TN2111.0%
TX147.3%
AZ52.6%
CA52.6%
FL31.6%
GA31.6%
LA31.6%
NC31.6%

How they were submitted

ChannelComplaintsShare
Web16686.9%
Referral126.3%
Phone105.2%
Postal mail31.6%

Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.