CFPB complaint counts · Oct 18, 2023 – Oct 18, 2026
Mountain America Federal Credit Union complaints
Consumers filed 612 complaints about MOUNTAIN AMERICA FEDERAL CREDIT UNION with the Consumer Financial Protection Bureau over the past three years, 277 of them in the last 12 months. The most common product was "Checking or savings account" (35%), and the most common issue was "Managing an account". The company responded on time to 100.0% of complaints, and 15.3% of closed complaints ended with monetary or non-monetary relief.
Complaints (3 yrs)
612
Per $1B deposits
30.1median 8.5
Timely response
100.0%
Closed with relief
15.3%
The CFPB publishes complaints after the company responds or after 15 days, whichever comes first. It does not verify every fact in a complaint, and counts reflect customer volume as much as service quality. Narratives are not shown. See Mountain America Federal Credit Union's financial scorecard.
By product
Product
Complaints
Share
Checking or savings account
215
35.1%
Credit reporting or other personal consumer reports
113
18.5%
Vehicle loan or lease
82
13.4%
Debt collection
62
10.1%
Credit card
59
9.6%
Mortgage
37
6.0%
Money transfer, virtual currency, or money service
24
3.9%
Payday loan, title loan, personal loan, or advance loan
18
2.9%
Debt or credit management
1
0.2%
Student loan
1
0.2%
Top issues
Issue
Complaints
Share
Managing an account
135
22.1%
Incorrect information on your report
77
12.6%
Managing the loan or lease
40
6.5%
Problem with a company's investigation into an existing problem
33
5.4%
Problem with a lender or other company charging your account
31
5.1%
Improper use of your report
30
4.9%
Attempts to collect debt not owed
21
3.4%
Problem with a purchase shown on your statement
21
3.4%
Problems at the end of the loan or lease
19
3.1%
Opening an account
17
2.8%
Problem caused by your funds being low
17
2.8%
Trouble during payment process
17
2.8%
How complaints were closed
Company response
Complaints
Share
Closed with explanation
483
78.9%
Closed with non-monetary relief
49
8.0%
In progress
42
6.9%
Closed with monetary relief
38
6.2%
Top states
State
Complaints
Share
UT
264
43.1%
AZ
89
14.5%
ID
44
7.2%
NV
43
7.0%
NM
26
4.2%
TX
26
4.2%
CA
21
3.4%
FL
17
2.8%
CO
13
2.1%
MT
9
1.5%
How they were submitted
Channel
Complaints
Share
Web
465
76.0%
Referral
126
20.6%
Phone
19
3.1%
Postal mail
2
0.3%
Want to file a complaint? Submit it directly to the Consumer Financial Protection Bureau (CFPB) through its website. TellerScore does not accept or forward complaints.