The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

From Q2 2025 to Q2 2026, the score fell 5 points (47 → 42), mostly because the loan quality component weakened by 22 points.

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in Puerto Rico

Yes. Banco Popular de Puerto Rico is an FDIC-insured institution (FDIC certificate #34968). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 59.2% of deposits ($34.8B) are above the $250,000 FDIC insurance limit, above the peer median of 38%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 7.53%, above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 17.66% (benchmark: 10%).

Check how much of your own balance is covered

Banco Popular de Puerto Rico lists 158 offices in 82 cities across 2 states. Most locations:

• San Juan, PR (26)
• Bayamon, PR (7)
• Caguas, PR (7)
• Carolina, PR (7)
• Guaynabo, PR (6)
• Ponce, PR (6)
• Mayaguez, PR (5)
• Charlotte Amalie, VI (4)
• Aguadilla, PR (3)
• Arecibo, PR (3)
• Humacao, PR (3)
• Manati, PR (3)

All branch addresses and map

Over the last three years, the CFPB forwarded 505 consumer complaints about BANCO POPULAR DE PUERTO RICO to the company (190 in the last 12 months). 99.8% received a timely response. That is 8.6 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, Banco Popular de Puerto Rico reported 3,734 home-loan applications under HMDA (LEI OJH4M4RQMT1WXN2BNC32): 2,399 originated ($639,965,000 total), 793 denied, and 396 withdrawn or closed by the applicant. Its denial rate on decided applications was 23.8%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

Banco Popular de Puerto Rico

Type

State-chartered bank (Fed member)

FDIC certificate #

34968

RSSD ID

940311

Primary regulator

FED

Holding company

Popular Inc

Established

January 2, 1999

Headquarters

209 Avenida Luis Munoz Rivera, San Juan, PR 00918

Website

www.popular.com

Employees

7,278