The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

The score has been essentially flat from Q2 2025 to Q2 2026 (62 → 63).

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in Ohio

Yes. KeyBank National Association is an FDIC-insured institution (FDIC certificate #17534). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 51.8% of deposits ($82.1B) are above the $250,000 FDIC insurance limit, above the peer median of 43%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 9.92%, above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 14.05% (benchmark: 10%).

Check how much of your own balance is covered

KeyBank National Association lists 703 offices in 400 cities across 16 states. Most locations:

• Seattle, WA (26)
• Cleveland, OH (13)
• Buffalo, NY (12)
• Pittsburgh, PA (12)
• Rochester, NY (12)
• Portland, OR (11)
• Cincinnati, OH (9)
• Denver, CO (9)
• Tacoma, WA (9)
• Toledo, OH (9)
• Columbus, OH (8)
• Salt Lake City, UT (8)

All branch addresses and map

Over the last three years, the CFPB forwarded 2,303 consumer complaints about KEYCORP to the company (910 in the last 12 months). 100.0% received a timely response. That is 14.5 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, KeyBank National Association reported 15,076 home-loan applications under HMDA (LEI HUX2X73FUCYHUVH1BK78): 8,717 originated ($2,745,795,000 total), 4,345 denied, and 1,809 withdrawn or closed by the applicant. Its denial rate on decided applications was 32.8%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

KeyBank National Association

Former names

Society National Bank; Society National Bank of Cleveland

Type

National bank

FDIC certificate #

17534

RSSD ID

280110

Primary regulator

OCC

Holding company

Keycorp

Established

January 1, 1849

Headquarters

127 Public Sq, Cleveland, OH 44114

Website

www.key.com

Employees

18,026