The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

The score has been essentially flat from Q2 2025 to Q2 2026 (64 → 63).

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in North Carolina

Yes. Truist Bank is an FDIC-insured institution (FDIC certificate #9846). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 44.9% of deposits ($188.3B) are above the $250,000 FDIC insurance limit, above the peer median of 43%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 9.82%, above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 13.62% (benchmark: 10%).

Check how much of your own balance is covered

Truist Bank lists 1,255 offices in 400 cities across 15 states. Most locations:

• Atlanta, GA (25)
• Charlotte, NC (23)
• Miami, FL (21)
• Orlando, FL (20)
• Richmond, VA (20)
• Tampa, FL (19)
• Washington, DC (18)
• Louisville, KY (16)
• Baltimore, MD (15)
• Dallas, TX (15)
• Jacksonville, FL (15)
• Nashville, TN (15)

All branch addresses and map

Over the last three years, the CFPB forwarded 14,404 consumer complaints about TRUIST FINANCIAL CORPORATION to the company (5,749 in the last 12 months). 99.9% received a timely response. That is 34.4 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, Truist Bank reported 80,311 home-loan applications under HMDA (LEI JJKC32MCHWDI71265Z06): 41,059 originated ($14,137,735,000 total), 29,775 denied, and 7,333 withdrawn or closed by the applicant. Its denial rate on decided applications was 40.8%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

All Truist Bank card terms

Legal name

Truist Bank

Former names

Branch Banking and Trust Company; Branch Banking & Trust Company

Type

State-chartered bank

FDIC certificate #

9846

RSSD ID

852320

Primary regulator

FDIC

Holding company

Truist Financial Corp

Established

January 1, 1872

Headquarters

214 N Tryon St, Charlotte, NC 28202

Website

www.truist.com

Employees

35,808