The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

From Q2 2025 to Q2 2026, the score rose 7 points (67 → 74), mostly because the earnings component improved by 41 points.

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in Virginia

Yes. TowneBank is an FDIC-insured institution (FDIC certificate #35095). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 48.0% of deposits ($9.0B) are above the $250,000 FDIC insurance limit, above the peer median of 38%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 10.00%, above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 14.63% (benchmark: 10%).

Check how much of your own balance is covered

TowneBank lists 77 offices in 45 cities across 4 states. Most locations:

• Richmond, VA (7)
• Virginia Beach, VA (5)
• Charlotte, NC (4)
• Norfolk, VA (4)
• Hampton, VA (3)
• Newport News, VA (3)
• Portsmouth, VA (3)
• Raleigh, NC (3)
• Suffolk, VA (3)
• Cary, NC (2)
• Chesapeake, VA (2)
• Mechanicsville, VA (2)

All branch addresses and map

Over the last three years, the CFPB forwarded 39 consumer complaints about TOWNEBANK to the company (15 in the last 12 months). 100.0% received a timely response. That is 2.1 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, TowneBank reported 7,392 home-loan applications under HMDA (LEI 54930039UO39UJGI7078): 5,837 originated ($2,334,595,000 total), 425 denied, and 994 withdrawn or closed by the applicant. Its denial rate on decided applications was 6.6%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

TowneBank

Former names

Towne Bank

Type

State-chartered bank

FDIC certificate #

35095

RSSD ID

2797724

Primary regulator

FDIC

Established

April 8, 1999

Headquarters

5716 High St W, Portsmouth, VA 23703

Website

www.townebank.com

Employees

2,783