The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

The score has been essentially flat from Q2 2025 to Q2 2026 (66 → 67).

Percentile against banks of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size banks in Hawaii

Yes. First Hawaiian Bank is an FDIC-insured institution (FDIC certificate #17985). Deposits are insured up to $250,000 per depositor, per insured bank, for each account ownership category.

An estimated 48.4% of deposits ($9.8B) are above the $250,000 FDIC insurance limit, above the peer median of 38%. Insured balances are protected regardless of the score.

The tier 1 leverage ratio is 9.44%, above the 5% level regulators use as the "well capitalized" benchmark for this measure. Its total risk-based capital ratio is 14.48% (benchmark: 10%).

Check how much of your own balance is covered

First Hawaiian Bank lists 49 offices in 33 cities across 3 states. Most locations:

• Honolulu, HI (14)
• Hilo, HI (2)
• Kaneohe, HI (2)
• Lahaina, HI (2)
• Aiea, HI (1)
• Dededo, GU (1)
• Ewa Beach, HI (1)
• Haleiwa, HI (1)
• Kahuku, HI (1)
• Kahului, HI (1)
• Kailua, HI (1)
• Kailua Kona, HI (1)

All branch addresses and map

Over the last three years, the CFPB forwarded 114 consumer complaints about FIRST HAWAIIAN, INC. to the company (51 in the last 12 months). 100.0% received a timely response. That is 5.7 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, First Hawaiian Bank reported 2,561 home-loan applications under HMDA (LEI WWJYKHS2UNKSDW8XLB53): 1,588 originated ($621,900,000 total), 532 denied, and 359 withdrawn or closed by the applicant. Its denial rate on decided applications was 24.2%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

First Hawaiian Bank

Former names

Bishop National Bank of Hawaii; First National Bank of Hawaii

Type

State-chartered bank

FDIC certificate #

17985

RSSD ID

980661

Primary regulator

FDIC

Holding company

First Hawaiian Inc

Established

January 1, 1858

Headquarters

999 Bishop St, Honolulu, HI 96813

Website

www.fhb.com

Employees

1,995