The TellerScore is our own summary of the figures this institution reports publicly; it is not issued or endorsed by any government agency. It is not a prediction, and deposits within insurance limits are protected either way.

The score has been essentially flat from Q2 2025 to Q2 2026 (76 → 76).

Percentile against credit unions of similar size nationwide (100th = best among peers; for ratios where lower is better, the scale is flipped).

Similar-size credit unions in Texas

Yes. Randolph-Brooks Federal Credit Union is a federally insured credit union (NCUA charter #8111). Deposits are insured by the National Credit Union Share Insurance Fund up to $250,000 per member, per insured credit union, for each account ownership category.

An estimated 15.8% of shares and deposits ($2.5B) are above the $250,000 NCUA insurance limit, above the peer median of 12%. Insured balances are protected regardless of the score.

The net worth ratio is 13.42%, well above the 7% level regulators use as the "well capitalized" benchmark for this measure.

Check how much of your own balance is covered

Randolph-Brooks Federal Credit Union lists 34 offices in 18 cities. Most locations:

• San Antonio, TX (11)
• Austin, TX (5)
• New Braunfels, TX (2)
• Schertz, TX (2)
• Boerne, TX (1)
• Buda, TX (1)
• Bulverde, TX (1)
• Cedar Park, TX (1)
• Floresville, TX (1)
• Garland, TX (1)
• Gonzales, TX (1)
• Kerrville, TX (1)

All branch addresses and map

Over the last three years, the CFPB forwarded 520 consumer complaints about RANDOLPH-BROOKS FEDERAL CREDIT UNION to the company (275 in the last 12 months). 99.6% received a timely response. That is 33.4 complaints per $1 billion of deposits, versus a median of 8.5 among institutions with complaint data.

Complaint counts reflect volume, not validity: the CFPB does not verify complaints, and large institutions receive more because they serve more customers. Complaints are filed under the parent company name, which may cover affiliates.

Complaint breakdown by product and issue

In 2025, Randolph-Brooks Federal Credit Union reported 12,787 home-loan applications under HMDA (LEI 549300LU6Y2TXG48QY48): 7,141 originated ($1,107,405,000 total), 1,448 denied, and 2,679 withdrawn or closed by the applicant. Its denial rate on decided applications was 14.3%, compared with 22.2% for all lenders nationwide.

Denial rates depend heavily on loan type and applicant mix and are not a measure of fairness or of your own odds.

Legal name

Randolph-Brooks Federal Credit Union

Type

Federal credit union

NCUA charter #

8111

RSSD ID

491381

Primary regulator

NCUA

Established

1952

Headquarters

P.O. Box 2097, Universal City, TX 78148

Employees

2,468